{"id":11812,"date":"2025-09-09T14:50:54","date_gmt":"2025-09-09T11:50:54","guid":{"rendered":"https:\/\/lexotique.eko360.ro\/refund_returns\/"},"modified":"2026-05-27T10:25:30","modified_gmt":"2026-05-27T07:25:30","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/lexotique.ro\/en\/refund_returns\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11812\" class=\"elementor elementor-11812 elementor-9236\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62cd861d e-con-full e-flex e-con e-parent\" data-id=\"62cd861d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:9303,&quot;url&quot;:&quot;https:\\\/\\\/lexotique.ro\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Titlebar.webp&quot;},{&quot;id&quot;:9304,&quot;url&quot;:&quot;https:\\\/\\\/lexotique.ro\\\/wp-content\\\/uploads\\\/2025\\\/03\\\/Titlebar1.jpg&quot;}],&quot;background_slideshow_ken_burns&quot;:&quot;yes&quot;,&quot;background_slideshow_ken_burns_zoom_direction&quot;:&quot;out&quot;,&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t<div class=\"elementor-element elementor-element-17d1469f e-con-full e-flex e-con e-child\" data-id=\"17d1469f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d8efb18 elementor-widget elementor-widget-gva-heading-block\" data-id=\"3d8efb18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"gva-heading-block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"gva-element-gva-heading-block gva-element\">   <div class=\"align-center style-1 widget gsc-heading box-align-center auto-responsive\">\r\n      <div class=\"content-inner\">\r\n         \r\n                  \r\n           \r\n         \r\n                     <h2 class=\"title\">\r\n               <span>Refund and return policy<\/span>\r\n            <\/h2>\r\n         \r\n                  \r\n         \r\n         \r\n      <\/div>\r\n   <\/div>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-76bb6599 e-flex e-con-boxed e-con e-parent\" data-id=\"76bb6599\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cc2205 elementor-widget elementor-widget-html\" data-id=\"1cc2205\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"lexotique-returnari\">\r\n\r\n<style>\r\n    .lexotique-returnari {\r\n        font-family: Georgia, 'Times New Roman', serif;\r\n        line-height: 1.7;\r\n        color: #2a2a3a;\r\n    }\r\n    .lexotique-returnari h1 {\r\n        font-size: 28px;\r\n        text-align: center;\r\n        color: #4a3b6b;\r\n        margin-bottom: 8px;\r\n        padding-bottom: 16px;\r\n    }\r\n    .lexotique-returnari .last-update {\r\n        text-align: center;\r\n        font-style: italic;\r\n        color: #6b7280;\r\n        margin-bottom: 36px;\r\n        font-size: 14px;\r\n    }\r\n    .lexotique-returnari h2 {\r\n        font-size: 20px;\r\n        color: #4a3b6b;\r\n        margin-top: 36px;\r\n        margin-bottom: 12px;\r\n        padding-left: 12px;\r\n        border-left: 4px solid #c9a87c;\r\n    }\r\n    .lexotique-returnari h3 {\r\n        font-size: 16px;\r\n        color: #4a3b6b;\r\n        margin-top: 24px;\r\n        margin-bottom: 10px;\r\n    }\r\n    .lexotique-returnari p { margin: 0 0 14px; text-align: justify; }\r\n    .lexotique-returnari ul,\r\n    .lexotique-returnari ol { margin: 8px 0 16px 24px; }\r\n    .lexotique-returnari li { margin-bottom: 6px; }\r\n    .lexotique-returnari .intro {\r\n        background: #f3eef7;\r\n        padding: 18px 22px;\r\n        border-radius: 8px;\r\n        margin-bottom: 30px;\r\n        border-left: 4px solid #4a3b6b;\r\n    }\r\n    .lexotique-returnari .toc {\r\n        background: #fff;\r\n        border: 1px solid #e5e5ea;\r\n        padding: 20px 28px;\r\n        border-radius: 8px;\r\n        margin-bottom: 36px;\r\n    }\r\n    .lexotique-returnari .toc h2 {\r\n        margin-top: 0;\r\n        border: none;\r\n        padding: 0;\r\n        font-size: 18px;\r\n    }\r\n    .lexotique-returnari .toc ol { margin-left: 20px; }\r\n    .lexotique-returnari .toc a { color: #4a3b6b; text-decoration: none; }\r\n    .lexotique-returnari .toc a:hover { text-decoration: underline; }\r\n    .lexotique-returnari a { color: #4a3b6b; }\r\n    .lexotique-returnari .highlight {\r\n        background: #fdf3e7;\r\n        padding: 12px 16px;\r\n        border-radius: 6px;\r\n        margin: 14px 0;\r\n        border-left: 3px solid #c9a87c;\r\n    }\r\n    .lexotique-returnari .form-box {\r\n        background: #fdf9f3;\r\n        padding: 20px 24px;\r\n        border-radius: 8px;\r\n        margin: 20px 0;\r\n        border: 1px dashed #c9a87c;\r\n        font-family: 'Courier New', monospace;\r\n        font-size: 14px;\r\n        white-space: pre-wrap;\r\n        line-height: 1.8;\r\n    }\r\n    .lexotique-returnari .form-box strong {\r\n        font-family: Georgia, serif;\r\n        color: #4a3b6b;\r\n    }\r\n    .lexotique-returnari .address-box {\r\n        background: #f3eef7;\r\n        padding: 16px 22px;\r\n        border-radius: 8px;\r\n        margin: 14px 0;\r\n        border-left: 4px solid #4a3b6b;\r\n    }\r\n    .lexotique-returnari .footer-note {\r\n        margin-top: 40px;\r\n        text-align: center;\r\n        font-style: italic;\r\n        color: #6b7280;\r\n        border-top: 1px solid #e5e5ea;\r\n        padding-top: 20px;\r\n    }\r\n<\/style>\r\n\r\n<p class=\"last-update\">Last updated: May 26, 2026<\/p>\r\n\r\n<div class=\"intro\">\r\n    <p>This Policy describes the conditions and procedures regarding the <strong>return of products and the refund of amounts<\/strong> paid for orders placed on <strong>www.lexotique.ro<\/strong>, operated by:<\/p>\r\n    <p>\r\n        <strong>THE GLAMS EMPIRE S.R.L.<\/strong><br>\r\n        <strong>Tax ID (CUI):<\/strong> 53940369 | <strong>Trade Register No.:<\/strong> J2026010220009<br>\r\n        <strong>EUID:<\/strong> ROONRC.J2026010220009<br>\r\n        <strong>Address:<\/strong> Str. Fantana Rosie no. 17, postal code 500123, Brasov, Brasov County<br>\r\n        <strong>Phone:<\/strong> +40 733 656 267<br>\r\n        <strong>Email:<\/strong> <a href=\"mailto:contact@lexotique.ro\">contact@lexotique.ro<\/a>\r\n    <\/p>\r\n<\/div>\r\n\r\n<nav class=\"toc\">\r\n    <h2>Table of Contents<\/h2>\r\n    <ol>\r\n        <li><a href=\"#sectiunea-1\">Scope of application<\/a><\/li>\r\n        <li><a href=\"#sectiunea-2\">Right of withdrawal (return for any reason) \u2014 14 days<\/a><\/li>\r\n        <li><a href=\"#sectiunea-3\">Conditions for returning products<\/a><\/li>\r\n        <li><a href=\"#sectiunea-4\">Deadlines and costs<\/a><\/li>\r\n        <li><a href=\"#sectiunea-5\">Exchange of sizes\/products<\/a><\/li>\r\n        <li><a href=\"#sectiunea-6\">Non-conforming or damaged products<\/a><\/li>\r\n        <li><a href=\"#sectiunea-7\">Practical return procedure<\/a><\/li>\r\n        <li><a href=\"#sectiunea-8\">Return address<\/a><\/li>\r\n        <li><a href=\"#sectiunea-9\">Particularities<\/a><\/li>\r\n        <li><a href=\"#sectiunea-10\">Legal warranty of conformity<\/a><\/li>\r\n        <li><a href=\"#sectiunea-11\">Model withdrawal form<\/a><\/li>\r\n        <li><a href=\"#sectiunea-12\">Questions<\/a><\/li>\r\n    <\/ol>\r\n<\/nav>\r\n\r\n<h2 id=\"sectiunea-1\">1. Scope of application<\/h2>\r\n<p>This Policy applies exclusively to purchases made <strong>at a distance<\/strong> through the www.lexotique.ro website.<\/p>\r\n<div class=\"highlight\">\r\n    <p>In the case of <strong>legal entity (B2B) customers<\/strong>, the right of withdrawal does not apply; returns and refunds are managed in accordance with the contractual conditions.<\/p>\r\n<\/div>\r\n\r\n<h2 id=\"sectiunea-2\">2. Right of withdrawal (return for any reason) \u2014 14 days<\/h2>\r\n\r\n<h3>2.1 Withdrawal period<\/h3>\r\n<p>You have the right to withdraw from the contract, <strong>without giving any reason<\/strong>, within <strong>14 calendar days<\/strong> from the date on which you or a third party indicated by you (other than the courier) took physical possession of the products.<\/p>\r\n\r\n<h3>2.2 How to exercise your right of withdrawal<\/h3>\r\n<p>To exercise the right of withdrawal, send a clear request to <a href=\"mailto:contact@lexotique.ro\">contact@lexotique.ro<\/a> before the expiry of the 14-day period. We recommend that you include:<\/p>\r\n<ul>\r\n    <li>Your name;<\/li>\r\n    <li>The order number;<\/li>\r\n    <li>The products being returned;<\/li>\r\n    <li>The reason (optional);<\/li>\r\n    <li>Photos (if applicable);<\/li>\r\n    <li>Preferred refund method (the same payment instrument used initially or another permitted method).<\/li>\r\n<\/ul>\r\n\r\n<h3>2.3 Confirmation of the request<\/h3>\r\n<p>After your request has been registered, you will receive by email the <strong>return instructions<\/strong> and, if applicable, a return number (<strong>RMA<\/strong>).<\/p>\r\n\r\n<h2 id=\"sectiunea-3\">3. Conditions for returning products<\/h2>\r\n\r\n<h3>3.1 Condition of the products<\/h3>\r\n<p>Products must be returned in the same condition in which they were received: <strong>new, unused, unwashed, with no signs of wear<\/strong>, with the tags attached and, as far as possible, in the original packaging (including all accessories and documents received).<\/p>\r\n\r\n<h3>3.2 Depreciation of products<\/h3>\r\n<p>We reserve the right to <strong>reduce the refund amount<\/strong> for any depreciation resulting from handling the products beyond what is necessary to establish their nature, characteristics, and functioning (similar assessment to inspection in a physical store).<\/p>\r\n\r\n<h3>3.3 Exceptions to return<\/h3>\r\n<div class=\"highlight\">\r\n    <p>The following categories of products <strong>cannot be returned<\/strong>, according to legislation:<\/p>\r\n    <ul>\r\n        <li><strong>Personalized<\/strong> products made to the customer's specifications;<\/li>\r\n        <li>Items with <strong>sensitive hygiene that have been unsealed<\/strong> (e.g., lingerie, bikinis, earrings, unsealed cosmetic products);<\/li>\r\n        <li><strong>Digital gift cards<\/strong>;<\/li>\r\n        <li><strong>Unsealed consumable products<\/strong>.<\/li>\r\n    <\/ul>\r\n<\/div>\r\n<p>These exceptions are also explicitly mentioned on the product page where they apply.<\/p>\r\n\r\n<h2 id=\"sectiunea-4\">4. Deadlines and costs<\/h2>\r\n\r\n<h3>4.1 Deadline for sending the products<\/h3>\r\n<p>The return of the products must be made <strong>without undue delay<\/strong> and, in any case, within no more than <strong>14 days<\/strong> from the date on which you communicated the withdrawal to us.<\/p>\r\n\r\n<h3>4.2 Cost of return shipping<\/h3>\r\n<p>If the return does not result from non-conformity\/defect or a shipping error by the seller, <strong>the cost of return shipping is borne by the customer<\/strong>. We can offer you, upon request, pick-up through our courier; the cost will be deducted from the refunded amount or paid directly to the courier, as the case may be.<\/p>\r\n\r\n<h3>4.3 Refund deadline<\/h3>\r\n<p>The refund of all amounts collected (including the <strong>cost of the initial standard delivery<\/strong>, if any) is made within no more than <strong>14 days<\/strong> from the receipt of the withdrawal notification, but we may delay the refund until the date of receipt of the products or until proof of dispatch has been received, whichever occurs first.<\/p>\r\n\r\n<h3>4.4 Refund method<\/h3>\r\n<p>The refund is made by the <strong>same means of payment<\/strong> used for the initial transaction, unless you have expressly agreed otherwise. For card payments, the time for it to appear in your account depends on the issuing bank.<\/p>\r\n\r\n<h3>4.5 Delivery difference<\/h3>\r\n<p>If you chose an initial delivery method <strong>more expensive than the standard delivery<\/strong> offered by us, the cost difference is not refunded.<\/p>\r\n\r\n<h2 id=\"sectiunea-5\">5. Exchange of sizes\/products<\/h2>\r\n<p>If you would like to <strong>exchange a size or color<\/strong>, please request it in the return email. The exchange depends on stock availability.<\/p>\r\n<p>Alternatively, you can return the product in accordance with this Policy and place a new order.<\/p>\r\n\r\n<h2 id=\"sectiunea-6\">6. Non-conforming or damaged products<\/h2>\r\n\r\n<h3>6.1 Notification of non-conformity<\/h3>\r\n<p>In the case of non-conforming\/defective products, please notify us as soon as possible (<strong>ideally within 48 hours of delivery<\/strong>) at <a href=\"mailto:contact@lexotique.ro\">contact@lexotique.ro<\/a>, attaching photos and a description.<\/p>\r\n\r\n<h3>6.2 Resolution of non-conformity<\/h3>\r\n<p>For non-conformity, <strong>the return costs are borne by THE GLAMS EMPIRE S.R.L.<\/strong>. We will offer, in the applicable legal order, bringing into conformity:<\/p>\r\n<ul>\r\n    <li><strong>Repair or replacement<\/strong>;<\/li>\r\n    <li>Or, if not possible\/reasonable, <strong>price reduction<\/strong> or <strong>termination of the contract with refund<\/strong>.<\/li>\r\n<\/ul>\r\n\r\n<h3>6.3 Parcels damaged on delivery<\/h3>\r\n<div class=\"highlight\">\r\n    <p>Please keep the packaging for evaluation by the courier and the insurer, if applicable. <strong>If the parcel is severely damaged upon receipt, we recommend that you refuse it<\/strong> and contact us immediately.<\/p>\r\n<\/div>\r\n\r\n<h2 id=\"sectiunea-7\">7. Practical return procedure<\/h2>\r\n<ol>\r\n    <li>Send the request to <a href=\"mailto:contact@lexotique.ro\">contact@lexotique.ro<\/a> including: order number, product(s), reason (optional), photos (if applicable), refund\/exchange preference;<\/li>\r\n    <li>You will receive the instructions and the return address (or AWB, if we arrange the pick-up);<\/li>\r\n    <li>Pack the product securely and include the return form (if you have printed it) or a sheet with the order details;<\/li>\r\n    <li>After receipt and quality verification, we process the refund or the exchange.<\/li>\r\n<\/ol>\r\n\r\n<h2 id=\"sectiunea-8\">8. Return address<\/h2>\r\n<p>Returns are sent to:<\/p>\r\n<div class=\"address-box\">\r\n    <p style=\"margin: 0;\">\r\n        <strong>THE GLAMS EMPIRE S.R.L.<\/strong><br>\r\n        Str. Fantana Rosie no. 17, postal code 500123<br>\r\n        Brasov, Brasov County<br>\r\n        <strong>Return contact phone:<\/strong> +40 733 656 267\r\n    <\/p>\r\n<\/div>\r\n\r\n<h2 id=\"sectiunea-9\">9. Particularities<\/h2>\r\n<ul>\r\n    <li><strong>Orders refused on delivery<\/strong> or repeatedly not collected may lead to the limitation of the right to place subsequent orders;<\/li>\r\n    <li>In the event of <strong>excessive use of the products<\/strong> beyond the level necessary for verification, we may retain an amount proportional to the depreciation;<\/li>\r\n    <li>For orders with multiple products delivered separately, <strong>the 14-day period is calculated from the date of receipt of the last product<\/strong>.<\/li>\r\n<\/ul>\r\n\r\n<h2 id=\"sectiunea-10\">10. Legal warranty of conformity<\/h2>\r\n\r\n<h3>10.1 Customer rights<\/h3>\r\n<p>The products benefit from the <strong>legal warranty of conformity<\/strong>, under the conditions of the applicable legislation. In case of non-conformity, you can request, free of charge:<\/p>\r\n<ul>\r\n    <li>Bringing into conformity (<strong>repair or replacement<\/strong>);<\/li>\r\n    <li>Or, as the case may be, a <strong>corresponding price reduction<\/strong>;<\/li>\r\n    <li>Or <strong>termination of the contract<\/strong>.<\/li>\r\n<\/ul>\r\n\r\n<h3>10.2 Proof of purchase<\/h3>\r\n<p><strong>Proof of purchase<\/strong> (invoice\/receipt) is required for the resolution of requests.<\/p>\r\n\r\n<h2 id=\"sectiunea-11\">11. Model withdrawal form (optional)<\/h2>\r\n<p>You can copy and complete the text below and send it to us by email.<\/p>\r\n<div class=\"form-box\"><strong>To:<\/strong> THE GLAMS EMPIRE S.R.L., contact@lexotique.ro\r\n<strong>Subject:<\/strong> Withdrawal from contract \u2014 Order no. ______\r\n\r\nI, the undersigned __________________, hereby give notice\r\nof my withdrawal from the contract regarding the\r\nsale of the following product(s):\r\n\r\n\u2014 Product(s): __________________\r\n\u2014 Order number: ____________\r\n\u2014 Date of order: _____________\r\n\u2014 Date of receipt: ______________\r\n\r\nCustomer name: _______________\r\nAddress: _____________________\r\nPhone: _____________________\r\nEmail: ______________________\r\nSignature (only if sent on paper): ________________\r\nDate: _______________________<\/div>\r\n\r\n<h2 id=\"sectiunea-12\">12. Questions?<\/h2>\r\n<p>You can write to us anytime at <a href=\"mailto:contact@lexotique.ro\">contact@lexotique.ro<\/a> or call us at <strong>+40 733 656 267<\/strong>. We are here to help.<\/p>\r\n\r\n<p>For more information, please also consult our <a href=\"https:\/\/lexotique.ro\/termeni-si-conditii\/\">Terms and Conditions<\/a>, <a href=\"https:\/\/lexotique.ro\/politica-de-cookies\/\">Cookie Policy<\/a>, and <a href=\"https:\/\/lexotique.ro\/politica-eu-gdpr\/\">GDPR Policy<\/a> pages.<\/p>\r\n\r\n<p class=\"footer-note\">\r\n    For any questions or clarifications, please contact us at <a href=\"mailto:contact@lexotique.ro\">contact@lexotique.ro<\/a> or by phone at <strong>+40 733 656 267<\/strong>.\r\n<\/p>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund and return policy Last updated: May 26, 2026 This Policy describes the conditions and procedures regarding the return of products and the refund of amounts paid for orders placed on www.lexotique.ro, operated by: THE GLAMS EMPIRE S.R.L. Tax ID (CUI): 53940369 | Trade Register No.: J2026010220009 EUID: ROONRC.J2026010220009 Address: Str. Fantana Rosie no. 17, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-11812","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and return policy - L&#039;exotique<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lexotique.ro\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and return policy - L&#039;exotique\" \/>\n<meta property=\"og:description\" content=\"Refund and return policy Last updated: May 26, 2026 This Policy describes the conditions and procedures regarding the return of products and the refund of amounts paid for orders placed on www.lexotique.ro, operated by: THE GLAMS EMPIRE S.R.L. 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