Last updated: May 26, 2026
This Policy describes the conditions and procedures regarding the return of products and the refund of amounts paid for orders placed on www.lexotique.ro, operated by:
THE GLAMS EMPIRE S.R.L.
Tax ID (CUI): 53940369 | Trade Register No.: J2026010220009
EUID: ROONRC.J2026010220009
Address: Str. Fantana Rosie no. 17, postal code 500123, Brasov, Brasov County
Phone: +40 733 656 267
Email: contact@lexotique.ro
1. Scope of application
This Policy applies exclusively to purchases made at a distance through the www.lexotique.ro website.
In the case of legal entity (B2B) customers, the right of withdrawal does not apply; returns and refunds are managed in accordance with the contractual conditions.
2. Right of withdrawal (return for any reason) — 14 days
2.1 Withdrawal period
You have the right to withdraw from the contract, without giving any reason, within 14 calendar days from the date on which you or a third party indicated by you (other than the courier) took physical possession of the products.
2.2 How to exercise your right of withdrawal
To exercise the right of withdrawal, send a clear request to contact@lexotique.ro before the expiry of the 14-day period. We recommend that you include:
- Your name;
- The order number;
- The products being returned;
- The reason (optional);
- Photos (if applicable);
- Preferred refund method (the same payment instrument used initially or another permitted method).
2.3 Confirmation of the request
After your request has been registered, you will receive by email the return instructions and, if applicable, a return number (RMA).
3. Conditions for returning products
3.1 Condition of the products
Products must be returned in the same condition in which they were received: new, unused, unwashed, with no signs of wear, with the tags attached and, as far as possible, in the original packaging (including all accessories and documents received).
3.2 Depreciation of products
We reserve the right to reduce the refund amount for any depreciation resulting from handling the products beyond what is necessary to establish their nature, characteristics, and functioning (similar assessment to inspection in a physical store).
3.3 Exceptions to return
The following categories of products cannot be returned, according to legislation:
- Personalized products made to the customer's specifications;
- Items with sensitive hygiene that have been unsealed (e.g., lingerie, bikinis, earrings, unsealed cosmetic products);
- Digital gift cards;
- Unsealed consumable products.
These exceptions are also explicitly mentioned on the product page where they apply.
4. Deadlines and costs
4.1 Deadline for sending the products
The return of the products must be made without undue delay and, in any case, within no more than 14 days from the date on which you communicated the withdrawal to us.
4.2 Cost of return shipping
If the return does not result from non-conformity/defect or a shipping error by the seller, the cost of return shipping is borne by the customer. We can offer you, upon request, pick-up through our courier; the cost will be deducted from the refunded amount or paid directly to the courier, as the case may be.
4.3 Refund deadline
The refund of all amounts collected (including the cost of the initial standard delivery, if any) is made within no more than 14 days from the receipt of the withdrawal notification, but we may delay the refund until the date of receipt of the products or until proof of dispatch has been received, whichever occurs first.
4.4 Refund method
The refund is made by the same means of payment used for the initial transaction, unless you have expressly agreed otherwise. For card payments, the time for it to appear in your account depends on the issuing bank.
4.5 Delivery difference
If you chose an initial delivery method more expensive than the standard delivery offered by us, the cost difference is not refunded.
5. Exchange of sizes/products
If you would like to exchange a size or color, please request it in the return email. The exchange depends on stock availability.
Alternatively, you can return the product in accordance with this Policy and place a new order.
6. Non-conforming or damaged products
6.1 Notification of non-conformity
In the case of non-conforming/defective products, please notify us as soon as possible (ideally within 48 hours of delivery) at contact@lexotique.ro, attaching photos and a description.
6.2 Resolution of non-conformity
For non-conformity, the return costs are borne by THE GLAMS EMPIRE S.R.L.. We will offer, in the applicable legal order, bringing into conformity:
- Repair or replacement;
- Or, if not possible/reasonable, price reduction or termination of the contract with refund.
6.3 Parcels damaged on delivery
Please keep the packaging for evaluation by the courier and the insurer, if applicable. If the parcel is severely damaged upon receipt, we recommend that you refuse it and contact us immediately.
7. Practical return procedure
- Send the request to contact@lexotique.ro including: order number, product(s), reason (optional), photos (if applicable), refund/exchange preference;
- You will receive the instructions and the return address (or AWB, if we arrange the pick-up);
- Pack the product securely and include the return form (if you have printed it) or a sheet with the order details;
- After receipt and quality verification, we process the refund or the exchange.
8. Return address
Returns are sent to:
THE GLAMS EMPIRE S.R.L.
Str. Fantana Rosie no. 17, postal code 500123
Brasov, Brasov County
Return contact phone: +40 733 656 267
9. Particularities
- Orders refused on delivery or repeatedly not collected may lead to the limitation of the right to place subsequent orders;
- In the event of excessive use of the products beyond the level necessary for verification, we may retain an amount proportional to the depreciation;
- For orders with multiple products delivered separately, the 14-day period is calculated from the date of receipt of the last product.
10. Legal warranty of conformity
10.1 Customer rights
The products benefit from the legal warranty of conformity, under the conditions of the applicable legislation. In case of non-conformity, you can request, free of charge:
- Bringing into conformity (repair or replacement);
- Or, as the case may be, a corresponding price reduction;
- Or termination of the contract.
10.2 Proof of purchase
Proof of purchase (invoice/receipt) is required for the resolution of requests.
11. Model withdrawal form (optional)
You can copy and complete the text below and send it to us by email.
12. Questions?
You can write to us anytime at contact@lexotique.ro or call us at +40 733 656 267. We are here to help.
For more information, please also consult our Terms and Conditions, Cookie Policy, and GDPR Policy pages.